SHAME, SHAME, SHAME to all of you supposed medical-question helpers (real doctors? I wonder) for sucking people in by allowing several questions to be asked without FIRST informing people that they would need to pay a fee before any concrete answers are provided. The fact that you assured me that it's refundable does NOT excuse your behavior! I'm sure that most laypeople use your service--as I did tonight--while in the midst of a tension-filled moment when something is suddenly slightly abnormal about a loved one's condition. So for your company, without warning, to switch me to a screen, promising an answer to my immediately needed medical question ONLY after I'd filled out some forms and then gone through the procedure of setting up the fee payment...that is unconscionable. Your mercenary methods give all doctors a bad reputation by association. I will not be visiting your website again.