Please read the terms and conditions ("Terms and Conditions"), "Disclaimer," "Fair Usage Policy " and "Privacy Policy" carefully before registering and/or using the www.askadoctor24x7.com website (the "Site").
Terms and Conditions
By visiting, accessing or registering on this Site, you unconditionally accept and agree to be bound by the Terms and Conditions, Disclaimer, Fair Usage Policy, and Privacy Policy provided herein below (collectively, the "Terms of Service"). You hereby represent and warrant that you have fully read and understood the Terms of Service without any impairment in judgment resulting from (but not limited to) mental illness, mental handicap, intoxication, medication, or any other health or other problem that could impair judgment. If you do not agree to the Terms of Service, you are not authorized to access or use this Site.
You agree and confirm that the Terms of Service may be amended from time to time without prior notice to you. Please ensure that you periodically update yourself of the current version of the Terms of Service. Information or advice provided on the Site by professionals should be used merely as a guide rather than a definitive recommendation to adopt any specific action or treatment. Ebix Singapore Pte Ltd. and its subsidiary Unified Health Solution Private Limited (also called "Ask A Doctor - 24x7") and Ebix Inc. the parent Company, the owner of the Site, ("https://www.askadoctor24x7.com") and professionals who offer services through the Site accept no responsibility for any medical, legal or financial events or outcomes related to services attained through the use of the Site, which is being provided on an "AS IS" basis as a platform to get health information.
All users must be 18 years or older.
The information on this Site (including but not limited to live chat, emails, phone support) is provided for general informational purposes only and IS NOT a substitute for professional medical advice (including but not limited to evaluation or care from your physician or other qualified healthcare provider). Nothing on this Site shall be used for treating or diagnosing a medical or health condition or for replacing any relationship with your physician or other qualified healthcare provider. The health information furnished on this Site and the interactive responses (if any) furnished by or through, this Site do not consist of professional medical advice. You agree to consult other sources for confirmation of the information contained within this Site, and to consult your own physician or other qualified healthcare professional regarding your symptoms or medical condition. For medical concerns, including decisions about medications and other treatments, you agree to always consult your physician or other qualified healthcare professional. If you have or suspect that you have a medical problem or condition, please contact a physician or other qualified healthcare provider immediately. IN SERIOUS CASES, SEEK IMMEDIATE ASSISTANCE FROM EMERGENCY PERSONNEL AND IMMEDIATELY CONTACT THE EMERGENCY NUMBER IN YOUR COUNTRY. YOU MUST NEVER DISREGARD MEDICAL ADVICE OR DELAY IN SEEKING IT BECAUSE OF SOMETHING YOU HAVE READ ON THIS SITE (including but not limited to live chat, emails, phone support). You agree that no medications, dietary supplements or treatments as may be described on this Site must be taken or begun without your first consulting your physician or other qualified healthcare provider. Reliance on any information provided by this Site, including but not limited to by any professional, Ask A Doctor - 24x7 employees, or other visitors to the Site, is solely at your own risk.
Nothing transmitted to or from this Site constitutes the establishment of a doctor-patient relationship between you and any professional who uses the Site. The Site does not prescribe medicine, and diagnose medical conditions. You will not use the Site to treat medical conditions or medical emergencies, or to advise or resolve legal, medical or financial issues. Ask A Doctor - 24x7 does not regularly review the questions , answers and public forum posts on the Site and the views expressed on the Site are those of the individuals who post the content and do not necessarily reflect those of Ask A Doctor - 24x7 , its owners, managers, directors, employees, agents, partners, advertisers or affiliates. Ask A Doctor - 24x7 assumes no responsibility for the posts or the information contained on the Site, nor does it make any claims, promises or guarantees about the accuracy, suitability or completeness of any of the information on the Site, including but not limited to the information in the posts. All advice and/or information obtained directly or indirectly from the Site are provided and used at your own risk.
For health advice in particular, but not exclusively, before acting on any of the advice, you shall confirm that such action is applicable and suitable by referring to your physician or other qualified healthcare professional or attaining the second and third opinion of other medical practitioners. You recognize there are limitations associated with consultations or other services exclusive of physical examination, in person advice or onsite and extensive investigations. Neither Ask A Doctor - 24x7 nor any of its owners, managers, directors, employees, agents, partners, advertisers or affiliates assumes any legal responsibility for any incorrect, inaccurate, incomplete, or misleading information provided by this Site, including but not limited to by any professional, Ask A Doctor - 24x7 employees, or other visitors to the Site.
Access to the Site and Content (as defined below) may not be legal by certain persons or in certain states or countries. Whether you access the Site from within or outside United States, you do so at your own risk and are responsible for compliance with the laws of your jurisdiction. Provisions relating to the liability of Ask A Doctor - 24x7 and its licensors, Indemnity, Jurisdiction, and Complete Agreement, survive the expiration or termination of these Terms of Service for any reason whatsoever. Ask A Doctor - 24x7 makes no claim that the contents of the Site, including but not limited to the text, graphics, images and information obtained from service providers and any other material contained on the Site (the "Content") is appropriate or may be downloaded in a particular jurisdiction.
You also agree that you understand that the professionals that participate on the Site may or may not be affiliated with, employed by or agents of Ask A Doctor - 24x7 and that Ask A Doctor - 24x7 makes no representations or warranties as to the qualifications of any of the professionals who participate on the Site, even if, by way of example, but not limitation, Ask A Doctor - 24x7 has paid compensation to a professional for participating on the Site. Any listing, name, content, material of any professional or firm found on this Site does not constitute any endorsement or recommendation. When deciding to take advice and/or hire any professional or firm, you agreed to conduct your own independent research as to the accuracy of the credentials expressed on the Site.
Ask A Doctor - 24x7 may, without giving notice, delete any subscriber account or other information contained on the Site for any reason whatsoever. You shall not use the Site to post any advertisement or other commercial message, and shall not post any knowingly false, defamatory, inaccurate, abusive, harassing, obscene, sexually oriented or threatening message, or material that is invasive of another person's privacy. Upon receiving any complaints, Ask A Doctor - 24x7, in its sole discretion, may delete any inappropriate posts and may attempt to delete them as quickly as possible; however, the posts are generally submitted in real-time and are not reviewed by Ask A Doctor - 24x7 before they are posted to the Site.
The Content is protected by copyright under both Central and State laws, and foreign laws. Title to the Content remains with Ask A Doctor - 24x7 or its licensors. Any use of the Content not expressly permitted by these Terms of Service is a breach of the Terms of Service and may also violate copyright, trademark, and other laws. Inquiries or applications for permission to copy any Content otherwise than is permitted by these Terms of Service should be directed to info@Ask A Doctor - 24x7.com. Content and features on the Site, including these Terms of Service are subject to change or termination without notice in the sole discretion of Ask A Doctor - 24x7 . All rights not expressly granted herein are reserved to Ask A Doctor - 24x7 and its licensors. If you violate any of these Terms of Service, your permission to use the Site and the Content automatically terminates and you shall immediately destroy any copies you have made of any portion of the Content.
You agree that your use of the Site is of your own free will and is not guided by any promotional emails, phone calls or advertisements from Ask A Doctor - 24x7 or its affiliates or partners. THE USE OF THE SITE AND THE CONTENT IS AT YOUR OWN RISK. When using the Site, information will be transmitted over a medium which, in many cases, is beyond the control and jurisdiction of Ask A Doctor - 24x7 . Accordingly, Ask A Doctor - 24x7 assumes no liability for or relating to the delay, failure, interruption, or corruption of any data or other information transmitted in connection with use of the Site. THE SITE AND THE CONTENT ARE PROVIDED ON AN "AS IS" BASIS. Ask A Doctor - 24x7 , ITS LICENSORS, AND ITS SUPPLIERS, TO THE FULLEST EXTENT PERMITTED BY LAW, DISCLAIM ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT OF THIRD PARTIES' RIGHTS, AND FITNESS FOR PARTICULAR PURPOSE. Specifically, Ask A Doctor - 24x7 makes no representations, warranties or guarantees about the following:
- The accuracy, reliability, completeness, correctness, or timeliness of the Content, software, text, graphics, links, or communications provided on or through the use of the Site.
- The satisfaction of government regulations or the laws of any jurisdiction with regard to the ability to use the Site or requiring disclosure of information contained on the Site.
To the fullest extent permitted by law, neither Ask A Doctor - 24x7 , its licensors, its suppliers, nor any third parties mentioned on the Site shall, in any event whatsoever, be liable for any damages (including, without limitation, direct, indirect, incidental and consequential damages, personal injury/wrongful death, lost profits, or damages) resulting from the use or inability to use the Site or the Content, whether based on warranty, contract, tort, or any other legal theory, and whether or not Ask A Doctor - 24x7 is advised of the possibility of such damages.
To the fullest extent permitted by law any claims arising in connection with your use of the Site and any of its Content, must be brought by you within one (1) year after the date of the event giving rise to such action occurred. Ask A Doctor - 24x7 does not endorse any professional and is not a source of advertising, solicitation or legal advice on behalf of any professional. To the fullest extent permitted by law, Ask A Doctor - 24x7 is not responsible for the content of linked third-party sites, sites framed within the Site, or third-party advertisements, and does not make any representations regarding their content or accuracy. Your use of third-party websites is at your own risk and subject to the terms and conditions of use for such sites.
Ask A Doctor - 24x7 does not endorse any product advertised on the Site.
THE INFORMATION ON THIS SITE IS NOT EXHAUSTIVE AND IS PROVIDED "AS IS" AND WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE OR USE ARE HEREBY EXCLUDED. Disclaimer of liability of Ask A Doctor - 24x7, if any, for damages (including without limitation liability arising out of tort, strict liability, negligence, contract or patent or copyright infringement) shall not exceed the lesser of (i) the fees paid, if any, to Ask A Doctor - 24x7 for the particular information or service provided on this Site or (ii) Rs.100 (Indian Rupees). Ask A Doctor - 24x7 shall not be liable under any theory of indemnity. In no event shall Ask A Doctor - 24x7 be liable for any damages in excess of other than the amount referred to above. ALL OTHER DAMAGES, DIRECT OR INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE ARE HEREBY EXCLUDED TO THE FULLEST EXTENT PERMITTED BY LAW, EVEN IF askadoctor24x7.com HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Ask A Doctor - 24x7 EXPRESSLY DISCLAIMS AND DOES NOT WARRANT THAT THE FUNCTIONING OF THIS SITE WILL BE UNINTERRUPTED OR ERROR FREE; THAT ANY ERRORS WILL BE CORRECTED; THAT ANY INFORMATION ON THIS SITE IS COMPLETE, ACCURATE (ALTHOUGH Ask A Doctor - 24x7 STRIVES FOR ACCURACY), OR TIMELY (OR WILL BE UPDATED); AND THAT THIS SITE, OR THE SERVER THAT MAKES IT AVAILABLE, IS OR WILL BE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. YOU ARE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM DOWNLOADING ANY MATERIAL FROM THIS SITE.
YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT Ask A Doctor - 24x7 , ITS LICENSORS, SUPPLIERS AND BUSINESS PARTNERS ARE NOT RESPONSIBLE FOR THE RESULTS OF YOUR DECISIONS RESULTING FROM THE USE OF THIS SITE OR THE INFORMATION CONTAINED HEREIN, INCLUDING BUT NOT LIMITED TO, YOUR CHOOSING TO SEEK OR NOT TO SEEK PROFESSIONAL MEDICAL CARE, OR YOUR CHOOSING OR NOT CHOOSING SPECIFIC TREATMENT BASED ON THE INFORMATION ON OR ACCESSED THROUGH THIS SITE (Including but not limited to Live Chat, Email, Phone).
You agree that you shall indemnify, defend and hold harmless Ask A Doctor - 24x7, its owners, managers, directors, employees, shareholders, agents, representatives, contractors, partners, advertisers, professionals and affiliates, from and against any and all claims, losses, liabilities, actions, lawsuits and other proceedings, judgments and awards, and costs and expenses (including court costs and reasonable attorneysâ and consultancy fees), arising directly or indirectly, in whole or in part, out of your breach or threatened breach of these Terms of Service, or your use of the Site.
You agree that you are solely responsible for anything you post on the Site and that you agree to defend, indemnify, and hold Ask A Doctor - 24x7 , its officers, directors, employees, agents, licensors, and suppliers, harmless from and against any claims, actions or demands, liabilities and settlements including without limitation, reasonable legal and accounting fees, resulting from, or alleged to result from, your violation of these Terms and Conditions or any claims based upon your posts/submissions on the Site. You further consent to abide by the spam policies. Failure to do so may result in cancellation of your account with Ask A Doctor - 24x7 . The use of this Site is entirely at your own risk, and in no event shall Ask A Doctor - 24x7 be liable for any direct, indirect, incidental, consequential, special, exemplary, punitive, or any other monetary or other damages, fees, fines, penalties, or liabilities arising out of or relating in any way to this Site, or sites accessed through this Site, and/or content or information provided herein. Your sole and exclusive remedy for dissatisfaction with the Site is to stop using the Site.
You expressly understand and agree that:
YOUR USE OF Ask A Doctor - 24x7 IS AT YOUR SOLE RISK. THE SITE IS PROVIDED ON AN "AS IS" BASIS AND WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY LAW, Ask A Doctor - 24x7 EXPRESSLY DISCLAIMS ALL WARRANTIES AND CONDITIONS OF ANY KIND, WHETHER EXPRESS OR IMPLIED. Ask A Doctor - 24x7 DOES NOT MAKE ANY REPRESENTATION OR WARRANTY:
1) that the Site will meet your requirements or is merchantable or fit for a particular purpose, 2) that the Site will be error-free or bug-free, 3) regarding the security, reliability, timeliness, or performance of the Site, 4) that any errors in the Site will be corrected, 5) accuracy, suitability or completeness of the information contained in the Site, 6) regarding the qualifications of the professionals that provide services or advice on the Site, 7) any incorrect information or advice provided by the professionals or contained within the Site, 8) for any medical, legal or financial events or outcomes related to services attained through the use of this Site, and 9) delay in calling back or reconnecting, to obtain complete advice from the professional, 10) any information or materials obtained by using this Site, 11) your choice to seek professional medical advice, or your choice of choosing a specific service/package based on the information provided through this Site, all of which is done at your sole discretion and/or risk.
You expressly agree that exclusive jurisdiction for any dispute with Ask A Doctor - 24x7 , or in any way relating to your use of the Site, resides in the courts of India and you further agree and expressly consent to the exercise of personal jurisdiction in the courts of the Bangalore, India in connection with any such dispute including any claim involving Ask A Doctor - 24x7 or its affiliates, subsidiaries, employees, contractors, officers, directors, telecommunication providers, and content providers.
These Terms of Service are governed by the internal substantive Indian laws of the land, without respect to its conflict of laws principles. If any provision of these Terms of Service is found to be invalid by any court having competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of these Terms of Service, which shall remain in full force and effect. No waiver of any of these Terms of Service shall be deemed a further or continuing waiver of such term or condition or any other term or condition.
These Terms of Service constitute the entire agreement between the parties and supersede all other agreements relating to the subject matter, and set out the complete legal relationship between Ask A Doctor - 24x7 and you arising from or connected with the subject matter. For the avoidance of doubt, in the case of any conflict between these Terms of Service, and any other agreement, these Terms of Service shall govern and control such conflict.
Ask A Doctor - 24x7 reserves the right to place any third party advertisements on the Site at any time and without notice or liability. You are prohibited from republishing, selling, duplicating, or "scraping" for commercial or any other purpose whatsoever any of the data or other information contained on the Site, in whole or in part, in any medium whatsoever. The Directory Listing is provided on an "AS-IS" basis. Ask A Doctor - 24x7 disclaims all warranties, either express or implied, including but not limited to the implied warranties of merchantability and fitness for particular purpose. Without limiting the foregoing, Ask A Doctor - 24x7 does not warrant or represent that the Directory Listing or any part thereof is accurate or complete. You assume full responsibility for the communications with any doctor or hospital or other healthcare services providers you contact through the Directory Listing. Ask A Doctor - 24x7 shall in no event be liable to you or to anyone for any decision made or action taken by you in the reliance on information provided on the Site.
By using the Site, you agree to the Terms of Service.
Disclaimer
- Information provided on this Site is courtesy of Ask A Doctor - 24x7 and its partners. The Site is provided on an AS IS and as available basis.
- Ask A Doctor - 24x7 reserves the right to change the Terms of Service at any time by posting notice of the changes to these Terms of Service on www.askadoctor24x7.com. You will be deemed to have been made aware of, and will be subject to, the changes to the Terms of Service after such notice has been posted. Your use of the Site, the services and the Content is subject to the above Terms of Service. If you find these Terms of Service unacceptable in any respect, you are not authorized to access or use this Site.
- Ask A Doctor - 24x7 gathers data from a variety of different sources. While we strive to provide the most accurate, up-to-date information possible, we do not guarantee that our listings are completely without error. If you feel some data is missing or inaccurate, you can submit updated information.
- The materials at the Site are not exhaustive, and the Content will not always reflect all the recent research in all areas of medicine. Information presents the more commonly found aspects of medical conditions which are likely to be of general interest, and for editorial reasons may not include certain substantive and commonly found phenomena.
- Ask A Doctor - 24x7 makes no representation or warranties of any kind, express or implied, on the Content or operation of this Site. Ask A Doctor - 24x7 makes no representations concerning the quality of the products and services listed on this Site, and information or links to other websites do not constitute a recommendation or endorsement by Ask A Doctor - 24x7.
- Your contact details and certain other information about you are subject to our Privacy Policy. For more information, please scroll down to see our Privacy Policy.
- Your correspondence or business dealings with, or participation in promocompenons of, advertisers, merchants and professionals found on or through the Site, including payment and delivery of healthcare services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between you and such advertiser, merchant or professional. To the fullest extent permitted by applicable law, you agree that Ask A Doctor - 24x7 shall not be responsible or liable for any loss or damage of any kind incurred as the result of any such dealings or as the result of the presence of such advertisers, merchants and professionals on the Site.
- Ask A Doctor - 24x7 recommends users who find inappropriate content to contact us immediately in order that we may take such action as we in our sole discretion deem fit, including removing any content. In addition, Ask A Doctor - 24x7 reserves the right and its moderators are authorized to remove any material of which they are aware which violates these Terms of Service, or which Ask A Doctor - 24x7, in its sole discretion, considers inappropriate.
THE SITE IS PROVIDED "AS IS" AND YOU USE THE SITE AT YOUR OWN RISK. Ask A Doctor - 24x7 DOES NOT MAKE ANY REPRESENTATIONS, WARRANTIES OR GUARANTEES OF ANY KIND WHATSOEVER THAT THE SITE, THE CONTENT, OR ANY COMPONENTS THEREOF WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS, OR BE FREE FROM DEFECTS. TO THE MAXIMUM EXTENT PERMITTED BY LAW, Ask A Doctor - 24x7 HEREBY DISCLAIMS, AND YOU HEREBY WAIVE, ALL WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE OR NON-INFRINGEMENT, ACCURACY, SECURITY, OR ANY WARRANTY THAT MAY ARISE BY USAGE OF TRADE, COURSE OF DEALING OR COURSE OF PERFORMANCE OF THIS AGREEMENT.
Fair Usage Policy
Ask A Doctor - 24x7 reserves the right to stop or defer answering questions in case of excessive use or unfair use of a subscription as determined by the Ask A Doctor - 24x7 Team in its sole discretion. This policy is applicable for all the users who are on any usage plan including the unlimited usage plan.
Privacy Policy
WHO IS USING YOUR PERSONAL DATA
Ask A Doctor - 24x7, ('Ask A Doctor - 24x7', 'we', 'us', 'our') is one of the leading health portals allowing interaction between Doctors and Users ("User") over Internet and phone.
In providing this service we will act as a 'processor' in relation to your personal data.
SCOPE OF THIS NOTICE
Please read this notice carefully. It applies to the treatment of any information that could be used to identify you as an individual and which is collected through your use or interaction with our website and services ("personal data"). The protection of your personal data is very important to us, and we understand our responsibilities to handle your personal data with care, to keep it secure and to comply with legal requirements.
This notice is not intended to override the terms of any contract that you or any relevant User may have with us, or that you may have with any relevant User, or any rights you might have available under applicable data protection laws.
We may make changes to this notice from time to time, for example to keep it up to date or to comply with legal requirements or changes in the way we operate our business.
We encourage you to regularly check back and review this policy so that you will always know what information we collect, how we use it, and who we share it with.
Do not disclose any personally identifiable information including, but not limited to, your name, email address, phone number, and date of birth in any section of the website, irrespective of whether you have paid for the service or not. The information you submit to Ask A Doctor - 24x7 may be used to help other users who are searching for information about similar health conditions. Any information that you submit to Ask A Doctor - 24x7 is searchable by search engines.
WHAT PERSONAL DATA DO WE COLLECT?
We will process the personal data that you provide to us and/or the User, or any person acting on behalf of a User and/or which you record when using our software products and services, in particular your contact details, including your full name, job title, employment details including your employer, your business email address, and telephone number, your health problems, and records uploaded by you. In limited circumstances when you contact us for support, this might also include the limited details that you make available in relation to the issue.
We comply with the data minimization principles of data protection laws and we will not collect any personal data from you we do not need, in order to provide and oversee our services. In particular, we do not collect any special categories of data, in the general course of providing services in connection with our products or through making the Website available, unless required and only when we have an appropriate legal basis to do so.
WHEN DO WE COLLECT YOUR PERSONAL DATA?
We will collect information from you directly when you use the Website. To the extent permitted by law, we may also monitor and record telephone calls for training and quality assurance purposes when you call the help desk directly for user support. Information about you may also be provided to us indirectly by a User.
WHAT PURPOSE DO WE USE YOUR DATA FOR?
We need to process your contact details in order to operate our services. We would like to use this information to inform you of anything that may impact your ability to make use of the services. If you do not provide this information, it may result in us being unable to provide our contractual services.
We will collect your device data to provide and operate our software products and the Website; to further develop, customize, and improve our software products and the Website based on visitors' and users' common or personal preferences, experiences, and difficulties; to provide ongoing customer assistance and technical support; to enhance our data security and fraud prevention capabilities and to comply with any applicable laws and regulations.
We have to establish a legal ground to use your personal data, so we will make sure that we only use your personal data for the purposes set out above where we are satisfied that:
- our use of your personal data is necessary to support 'Legitimate Interests' that we have as a business (namely, to improve our products or services, to provide help or support in connection with our products and the website, to ensure that our products and the website operate efficiently and securely, and to carry out analytics across our datasets), provided it is always carried out in a way that is proportionate, and that respects your privacy rights; and/or
- our use of your personal data is necessary to comply with a relevant legal or regulatory obligation that we are subject to (e.g. to comply with FCA or ICO requirements).
Before collecting and/or using any special categories of data we will establish an additional lawful ground to those set out above which will allow us to use that information. This additional exemption will typically be:
- your explicit consent;
- the establishment, exercise or defence by us or third parties of legal claims; or
- a specific exemption provided under local laws of EU Member States and other countries implementing the GDPR.
PLEASE NOTE. If you provide your explicit consent to allow us to process your special categories of data, you may withdraw your consent to such processing at any time. However, you should be aware that if you choose to do so we may be unable to continue to provide certain services to you. If you choose to withdraw your consent we will tell you more about the possible consequences.
We will send emails to the email address you provide, and we will call the phone numbers you provide, if required. In case you have given a wrong email address or phone number for correspondence, Ask A Doctor - 24x7 is not responsible for any loss of information or privacy.
The information you submit to Ask A Doctor - 24x7 may be seen by service providers, such as doctors, or by operations and maintenance teams repairing and maintaining our technical systems. Ask A Doctor - 24x7 does not have Non-Disclosure Agreements with these parties, who may be able to access your information.
Ask A Doctor - 24x7 may use the information you submit to Ask A Doctor - 24x7 to study results and produce reports. Such information may be shared with Ask A Doctor - 24x7 partners and advertisers under the sole discretion of Ask A Doctor - 24x7.
All details shared with us are only used to communicate with them or for addressing their specific queries and is never shared with any third party for the purposes of business promotion or marketing.
WHERE IS YOUR PERSONAL DATA STORED?
All the personal data we process is processed by our staff. For the purposes of IT hosting and maintenance of our website, this information is located on various servers hosted by our data center providers across different locations. We will not share your personal data outside the European Union unless it is a transfer to a country which is recognized as providing an adequate level of legal protection or by ensuring that transfers are protected by contractual commitments for additional security - for example, the EU - U.S. Privacy Shield for the protection of personal data transferred to the US. In those cases you will have the right to ask us for more information about the safeguards we have put in place as mentioned above (e.g. to request a copy where the safeguard is documented, which may be redacted to ensure confidentiality).
No third parties, other than those that you chose to transact with over our products and services, have access to your personal data unless authorised by law, for example a regulatory body. We take all reasonable steps to ensure that your personal data is processed securely.
HOW LONG DO WE KEEP IT?
In relation to your contact details,we will retain your data for so long as is instructed by the relevant controller. In some circumstances we may retain your personal data for longer periods of time, for example where we are required to do so to meet legal, regulatory, tax, or accounting requirements, in particular where it forms part of an audit trail created to record your use of our website.
For the device data we will retain your personal data for as long as is reasonably necessary for the purposes listed in this notice, and in line with our cookie settings for example.
In specific circumstances we may also retain your personal data for longer periods of time so that we have an accurate record of your dealings with us in the event of any complaints or challenges, or if we reasonably believe there is a possibility of legal action relating to your personal data or dealings.
Ask A Doctor - 24x7 uses Remarketing with Google Analytics to advertise online.
Third-party vendors, including Google, show Ask A Doctor - 24x7's ads on sites across the Internet. Ask A Doctor - 24x7 and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimize, and deliver ads based on someone's past visits to our website.
Ask A Doctor - 24x7's websites contain links to other sites. Please note that we are not responsible for the privacy practices of other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every website collecting personal information.
WHAT ARE YOUR RIGHTS?
You have a number of rights in relation to your personal data which should be exercised by contacting the Ask A Doctor - 24x7 who is the 'controller' of this data. In summary, you may request us to ensure you can access your data, request the rectification of any mistakes relating to your data, request the erasure of records which are no longer required, request the restriction on the processing of your data, object to the processing of your data, or request to exercise your right of data portability. You also have various rights in relation to any automated decision making and profiling, however we do not carry out these activities in connection with our products or services.
CONTACT AND COMPLAINTS
You can contact us with any queries or concerns at the following email address GDPR.adam@ebix.com
If you have a complaint or concern about how we use your personal data, please contact us in the first instance and we will attempt to resolve the issue as soon as possible. You also have a right to lodge a complaint with your national data protection supervisory authority at any time. In the UK, the supervisory authority for data protection is the ICO (https://ico.org.uk/). We do ask that you please attempt to resolve any issues with us first, although you have a right to contact your supervisory authority at any time.
Changes in the Terms of Service
Ask A Doctor - 24x7 reserves the right to change the Terms of Service at any time by posting notice of the changes to these Terms of Service on www.askadoctor24x7.com. You will be deemed to have been made aware of, and will be subject to, the changes to the Terms of Service after such notice has been posted.
Your use of the Site, the services and the Content is subject to the above Terms of Service. If you find these Terms of Service unacceptable in any respect, you are not authorized to access or use this Site.
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