Hi Friend I am Dr Bilal and I am an Ophthalmologist Welcome to Health Care Magic and thanks for writing to us . I would like to answer your question and your satisfaction is my goal . As per history given by you about your friend , it seems as if your friend is suffering from blepharitis and associated meibomian gland dysfunction . In blepharitis , there is itching , crusting and stickiness of the eyelids . The meibomian glands secrete oily secretions for the stability of tear film and they are present along the eye lashes . The blockage or dysfunction of meibomian gland leads to instability of tear film and this in turn leads to dry eyes . Your friends should visit an ophthalmologist and get herself examined , as she may require a short course of antibiotics . Meanwhile ask your friend to do the massage of her eye lids , apply hot compresses , use artificial tears . I hope you will find my answer helpful . Wish your friend a speedy recovery . Best Regards .